Below you can find some information regarding the way Integrated Rehab Professionals handles its business. Please call us for any of your further questions.

How do I receive the in-home services from the therapists at Integrated Rehab Professionals?

Most of our patients are referred to us via the LHIN and/or The Ontario Health Team. Many patients are referred to us from family doctors or local hospitals when the patient is discharged from the hospital.  We also receive referrals from the community – family or caregivers of the patient.  The patient’s information is taken by a Case Coordinator or Navigator of Care and then we receive the information as part of our referral for your care. Our therapists receive the referral and they then book an appointment with you to see you in your home.

Who is taken on as a patient at the LHIN/Ontario Health Team?

To receive in-home services, a person must have:

  • A valid Ontario Health Card
  • Needs that cannot be met on an out-patient basis
  • A medical condition that can be adequately treated in the home
  • A need for at least one health care professional or person support service

If I wish to have service quickly and do not wish to wait on a wait list?

Integrated Rehab Professionals can assess and treat you in your home privately on a fee for service basis or can access your insurance coverage or extended health benefits.   Please see Fees Page.

Once my service has started, how can I give a commendation or complaint regarding my service?

Integrated Rehab Professionals is pleased to accept any complaint or commendation by telephone or if you wish you can use our Client phone line and leave a message on voice mail 529 for such issues.  You may also phone your case coordinator at the LHIN/Ontario Health team and leave information there.

How is my privacy protected?

The therapists at IRP respect your privacy.  As Health Care Professionals, they may use or disclose your personal health information by sharing it with other health care professionals.  We abide by the Privacy laws on Ontario.  Please view our policies on privacy protection on this website.

Is Massage Therapy included in the in-home services?

Integrated Rehab Professionals has an association with a publicly funded out-patient clinic – Pickering Sports Medicine & Wellness Centre.  We are fortunate to have two Registered Massage Therapists who will travel to patient’s homes in the Pickering/Ajax/Whitby/Markham areas.  Their services are fee for service. Please visit http://www.pickeringsportsmedicine.com for information on benefits and fees for Massage Therapy or for Physiotherapy in our out-patient clinic.